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Norbert Ng has over 20 years of work experience. From 1998 to 2000, they worked as a Telecom Manager and Information Systems Analyst at The TCW Group. From 2000 to 2002, they were a Windows Server Administrator and PBX Administrator at Imagine Software. From 2002 to 2004, they were a Coordinating Manager and Trainer at Woodhull Medical and Mental Health Center. From 2004 to 2012, they were a Desktop Support Team Lead at Merrill Lynch. From 2012 to 2013, they were a Trading Floor Systems Support Analyst at PIMCO. From 2013 to 2017, they were an IT Business Analyst at RR Donnelley. Since 2017, they have been a Managed Services Level 2 Engineer and Network Operations Center Engineer at LincolnIT.

Norbert Ng has a Bachelor of Science (B.S.) in Computer Science from Boston University. Norbert has also obtained a number of certifications from Microsoft and CompTIA, including Microsoft 365 Certified: Enterprise Administrator Expert and Microsoft 365 Certified: Security Administrator Associate in 2021, as well as A+, IT Operations Specialist, Network Infrastructure Professional, Network+, and Server+ from CompTIA.