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NiKaila Saunders is an experienced IT professional currently serving as an IT Service Technician at Lincoln Center for the Performing Arts since January 2023. Previously, NiKaila worked as an IT Client Support Coordinator at Avenues The World School, where responsibilities included managing Apple technology sets for over 2000 users, troubleshooting technical issues, and implementing corrective actions. Prior experience at Avenues Online involved setting up devices for multiple campuses and providing rapid IT support during the COVID-19 pandemic. NiKaila began a career in IT as an intern at Avenues The World School, gaining valuable experience in customer issue resolution and equipment setup. NiKaila holds a degree from Howard University, completed between 2017 and 2022.