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Francisco Manghietr is a seasoned professional in customer service and experience management with a proven track record across multiple positions. Currently, as Líder de Servicio y Experiencia al Cliente at LIMA EXPRESA, Francisco has successfully improved response times for claims by over 12% and enhanced customer satisfaction levels in the call center by 10%. Previous experience includes a significant tenure at BBVA in Perú, where Francisco held several key roles, such as Sub Gerente de Atención al Cliente, achieving a Net Promoter Score (NPS) of 112% and transforming internal audit results from "Very Poor" to "Satisfactory." Additionally, Francisco has contributed to educational environments as a part-time instructor at CERTUS, earning an average teaching evaluation of 9.07 out of 10. Educational qualifications include a Diplomado Internacional in Customer Experience Management from Universidad del Pacífico and a Bachelor’s in Business Administration from Universidad San Ignacio de Loyola.