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Karen Chin is a Team Lead Customer Care and Ops at Lighthouse since February 2019. Prior to this, Karen held positions such as Assistant Manager at InterContinental Singapore Robertson Quay, Front Desk Manager at JW Marriott Singapore South Beach, Front Office Supervisor at Marina Bay Sands, and Spa Receptionist at JW Marriott. Karen also completed an internship at YTL Hotels in the Front Office and Spa Division. Currently pursuing a Postgraduate Diploma in Data Science at Singapore Institute of Management, Karen also holds a Diploma of Education in Hospitality Administration/Management from AHLEI - American Hotel & Lodging Educational Institute.