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Sushma Bhatta currently serves as a Client Care Administrator at LifeWorks, a position held since October 2021, where responsibilities include handling complaints, providing solutions, and supervising daily operations for customer satisfaction and employee productivity. Prior experience includes a role as a Bank Employee at Siddhartha Bank Limited from August 2017 to March 2021, functioning as a Cashier and Customer Service Representative, and an internship within various departments at the same bank in mid-2016. Sushma Bhatta holds a Master of Business Administration with a specialization in Human Resources Management from Indira Gandhi National Open University and a Bachelor of Business Administration focusing on Banking, Corporate, Finance, and Securities Law from Tribhuvan University.