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Ian Austen has over 20 years of experience in the field of Information Technology. Ian currently holds the position of Head Of Information Technology at Lifestory, a role they have been in since July 2022. Prior to this, they served as the IT Manager at Lifestory from January 2020 to July 2022. Before joining Lifestory, Ian worked at PegasusLife from 2016 to 2020, starting as an IT Analyst and progressing to the role of IT Enhancement Lead. Ian also held roles as a Senior IT Analyst and IT Analyst during their time at PegasusLife. Ian's earlier experience includes working as an Infrastructure Consultant at Hampshire County Council in 2016, a Senior IT Systems Administrator at Wessex Lift Co Ltd from 2010 to 2016, and an IT Consultant at QiC Systems Ltd from 2009 to 2010. Ian also served as an IT Manager at Composite Structures Ltd from 2007 to 2009, an IT Support Engineer at Telsis from 2005 to 2007, and an IT Administrator at Keywords from 2002 to 2005. Ian began their career as an IT Administrator at Russ Berrie in 2000.

Ian Austen attended Solent University from 1998 to 2002, where they obtained a Bachelor of Science (BSc) degree in Business Information Technology. Apart from their university education, Ian also received certifications in Agile Foundation from APMG International in May 2019 and ITIL Foundation in December 2016. Ian also holds a certification as a Google Administrator, although the institution and the month/year of obtaining it are not specified. Additionally, Ian has certifications in PMI Agile Certified Practitioner (PMI-ACP) and Quicklabs GCP Essentials, but the details of their institutions and when they were obtained are unknown. Ian also possesses a certification as a Service Desk and Support Manager (SDM) from The Service Desk Institute (SDI), but the information about its date of acquisition is not provided.