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Taciana Aymar is a skilled professional with a diverse background in customer success, journalism, and social media management. Currently serving as a Customer Success Specialist at Liferay since December 2021, Taciana is responsible for overseeing enterprise accounts in Brazil and proactively monitoring customer journeys to enhance client experiences. Previously, Taciana worked as a Customer Success Analyst at Even3, where responsibilities included client onboarding, data analysis for customer success metrics, and process optimization. Taciana's earlier roles include journalist positions that involved content creation, media relations, and event coverage, as well as experience in social media management and marketing strategies. Taciana holds a Bachelor’s degree in Communication Social from Faculdade Maurício de Nassau and a postgraduate degree in Communication Management with a focus on Marketing from Fafire.