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Alex Chau is a Technical Enablement Engineer at Liferay since January 2012, focusing on analyzing new features and enhancing customer experiences through global support standardization. Previously, Alex held various engineering roles at Liferay, including Escalation Engineer, where leadership in managing high-priority situations and developing documentation significantly improved client engagement and reduced incident escalations. Early career experiences included serving as a Student Lead at UC San Diego while earning a B.S. in General Biology. Overall, Alex combines extensive technical expertise with a strong emphasis on customer service and collaborative problem-solving.