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Jessica Marrero is an experienced healthcare professional currently serving as a Donor Relations Account Manager at LifeNet Health since March 2023. Prior roles include Performance Improvement Specialist at USA Health and Patient Experience Manager at Ascension. Jessica has a solid background in patient access and experience, having held positions such as Patient Access Manager at Summit Health Management and Children's Specialized Hospital, as well as Patient Experience Advisor at Press Ganey. Prior to these roles, Jessica worked as a Measurement Specialist/Data Analyst at Studer Group and served as an Adjunct Instructor at Virginia College. Jessica's educational background includes a Master of Arts in Communication Leadership with a Graduate Certificate in Health Care Ethics and a Bachelor of Arts in Political Science with a Minor in Psychology, both from the University of West Florida.