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Oksana Dobrovolska is a skilled professional with extensive experience in customer service process management and telesales. Oksana has a background in journalism and administrative management, and has worked in leading roles in companies like lifecell Ukraine and Global Bilgi (Ukraine). Oksana is known for their ability to improve customer experience, launch new projects, increase revenue, and analyze metrics to enhance customer satisfaction. Oksana is also adept at training teams, collaborating with other departments, and implementing strategies to improve service processes.