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Melissa Wenzel has extensive experience in the field of emergency communications. Melissa started their career as a 911 Dispatcher at the White Bear Lake Police Department in 2013, where they worked until 2017. During their time there, they gained valuable skills and knowledge in emergency response procedures. In 2017, Melissa joined Life Link III as the Communication Center Training and Education Lead, where they played a crucial role in training and educating staff members. Melissa later took on the position of Communications Supervisor at Life Link III before being promoted to the Director of the Communication Center and Operations Control Center. Melissa's work experience reflects their dedication to the field and their ability to take on increasing levels of responsibility.

Melissa Wenzel pursued their education at Metro State University. Melissa obtained their Master's Degree in Public and Nonprofit Administration from 2019 to 2020. Prior to this, Melissa completed their Bachelor's Degree in Criminal Justice and Law Enforcement at the same institution. Additionally, they have obtained certifications such as CMTE from the Association of Air Medical Services (AAMS) in May 2023 and a Certified Training Officer certification from APCO International.