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Sofia Carro-Hall has a diverse work experience spanning various roles in customer service and management. Sofia is currently working as a Team Lead Order Management at Liebherr Group since September 2023. Previously, they worked as a Global Service Support at Universal Robots A/S from February 2022 to September 2023. Before that, they were a Customer Service Administrator at Liebherr Group from September 2020 to February 2022. Sofia also gained experience as an Allied Health Associate Supervisor at the University of Michigan from January 2019 to September 2020, and as a Customer Care Supervisor at ICF from September 2018 to February 2019. From March 2015 to August 2018, they worked as a Senior Client Service Representative at Progenity, Inc., and also had a concurrent role as a Client Service Representative from March 2015 to February 2017. Prior to that, Sofia worked as a Customer Service/Technical Support at Infomedia Ltd from March 2014 to February 2015, and as a Customer Service/Sales Representative at Infinity Contact from August 2013 to March 2014.

Sofia Carro-Hall holds a Bachelor's degree in Public Relations/Image Management from the Universidad Latina de Costa Rica. The specific years of their education are not mentioned.