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Wouter Baert has extensive experience in IT Service and Support, currently serving as Teamleader at Lidl België & Luxemburg since December 2014, where responsibilities include managing IT services and supporting the implementation of ITIL principles and an IT Service Catalogue. Previous roles at Lidl include Teamcoördinator and Junior Consultant, with a focus on Incident Management, Access & Identity Management, and knowledge transfer. Wouter's earlier career includes administrative roles at Christelijke Mutualiteit and Carrefour, along with experiences as a student teacher in various educational institutions. Wouter holds a Bachelor's degree in Middelbaar onderwijs from Arteveldehogeschool and an Hoger Secundair Onderwijs diploma in Humane Wetenschappen from Atheneum Wispelberg.