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Mercedes Cruz currently serves as the Chief Operations & Creative Officer at Insuring Impact, Inc. since September 2020, leading initiatives aimed at innovating insurance practices. Additionally, since November 2017, Mercedes has been the Creative Director at Immerse Inc., a digital marketing agency specializing in comprehensive solutions for businesses. Previous experience includes roles as a Police Explorer Adult Advisor with the Milpitas Police Department, a Training Coordinator at Tesla, and a Lead Activities Coordinator at Learning for Life. Mercedes holds a Bachelor of Science degree in Criminal Justice/Law Enforcement Administration from California State University - East Bay, earned in 2013.