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Krystal Dinh is an IT Service Desk Analyst at Libra Software Group since April 2024, with a solid background in IT support and administration. Previous experience includes roles as a System Administrator - Solutioneer and IT Help Desk - Fixanator at Klick, and as an IT Help Desk Analyst at Umbra. At Mozilla, Krystal provided technical support for over 1,000 employees and handled the deployment of laptops and troubleshooting across operating systems. Prior to these positions, Krystal worked in various customer service and administrative roles, including as a Suite Wizard at Aramark and an Office Administrator/Event Management Intern at the Heart and Stroke Foundation of Canada. Education includes a Post-Grad Certificate in Sport & Event Marketing from George Brown College and training through NPower Canada.