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Alec Reed, MBA, currently serves as the Head of Technology Service Management at Liberty Specialty Markets since September 2022, where accountability includes Digital Workplace Services, Cloud Engineering, and ITSM Service and Controls across the UK, Europe, and Latin America, achieving notable cost reductions and improved service capabilities. Previously, at Arriva Group from August 2015 to September 2022, Alec defined service management strategies and led a team of over 50 to enhance service delivery and customer satisfaction. Prior experience includes roles at Maersk Group focusing on service catalog development and project management, as well as various positions at IBM in financial services and operational analysis. Educational qualifications include an MBA from The Open University and a Licenciatura en Administración from the University of Buenos Aires.