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Anastacia Marie B. has extensive experience in quality assurance and customer service within the telecommunications industry, currently serving as a Senior Quality Assurance Analyst at Liberty Networks since October 2015. This role involves evaluating operational procedures and performance metrics to enhance customer care services. Prior positions at Liberty Networks included Customer Service Center Quality Assurance Agent and CSC Tier 1 Engineer, where responsibilities ranged from monitoring service levels to troubleshooting network issues. Earlier experience at Cable & Wireless Communications encompassed roles in sales support and human resources, and prior positions at Grupo Unicomer and Knights Investment Limited focused on customer service and sales. Anastacia holds a Diploma in Human Resource Management from Sital College, completed in 2013.