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Carol Shoughrow's work experience includes a Vice President Deposit Operations role at Liberty Bay Credit Union starting in 2023. Before that, they worked at State Street as an ACH Service Team Vice President from 2022 to 2023. Prior to their current roles, they held positions at South Shore Bank, including Senior Deposit Operations Officer from 2020 to 2023 and AVP Deposit Operations Officer, AAP from 2002 to 2020.

Carol Shoughrow attended the New England School for Financial Studies from 2013 to 2014, where they studied Business and Finance. Carol also obtained an Accredited ACH Professional degree from NACHA, although the exact dates are unknown. In addition, Carol earned an Accredited Payments Risk Professional degree from NACHA. Lastly, they obtained an Associates in Science in Business Administration with a concentration in Management from the New England College of Business, although the specific dates are not provided.