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Florian Sieg is a seasoned professional in customer service and product management, currently serving as Product Owner for Customer Happiness at Lexware since February 2022. Prior to this role, Florian held multiple positions at JobLeads, culminating as Head of International Customer Service from September 2018 to January 2022. Florian's extensive background includes roles at Gebr. Heinemann as both Project Manager for Customer Service and CRM, and Teamlead for Customer Service, along with an interim management position at Heinemann Australia Pty Ltd. Early career experience includes supervisory and support roles at AIC Service & Call Center GmbH. Florian holds a Master of Arts in European Linguistics from The University of Freiburg, as well as a Bachelor of Arts in Linguistik from Bielefeld University, complemented by an Erasmus Exchange at Universitat d'Alacant.