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Cormac Maguire, CCXP, is an experienced professional in customer experience management, currently serving as the Director of Customer Programs for APAC and Head of Global Customer Experience & Onboarding at LexisNexis since October 2011. Maguire leads a global team focused on harmonizing customer experiences across various regions, enhancing customer onboarding, and managing key programs such as NPS and Voice of the Customer. Previous roles at LexisNexis include Customer Experience Manager, Client Learning Manager, and Business Development Manager, among others, showcasing a strong background in both customer support and educational roles. Prior experience includes serving as a school teacher at the Department for Education. Maguire holds a Postgraduate Certificate in Education and a Bachelor's Degree in English and Theatre Studies from Bangor University.