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Jermelyn Legaspi has extensive experience in customer service and sales, currently serving as a Customer Experience Specialist at LexisNexis Canada Inc. since May 2017, where responsibilities include providing sales support, problem diagnosis, and enhancing customer confidence. Previous roles include Account Manager at LexisNexis, where strategic sales planning and strong customer relationship management were key tasks, as well as Customer Experience Specialist at Ingram Micro, focusing on B2B customer engagement. Additional experience includes serving as a Subject Matter Expert at Teleperformance Philippines, addressing escalations and team support, and as a Customer Service Representative Level III at SPI GLOBAL II. Jermelyn holds a Bachelor of Science in Management from the Philippine School of Business Administration.