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Kristy Malik has a diverse work experience spanning over several years. Kristy currently holds the position of SVP, Customer Success at Lexer, a role they started in August 2022. Prior to this, Kristy served as the VP, Customer Success at Lexer from April 2016 to August 2022, where they were responsible for developing strategies and achieving impact and ROI for customers in the consumer retail sector, ranging from enterprise to SMB. Before joining Lexer, they worked as a Solutions Director at the same company from April 2015 to April 2016.

Before their tenure at Lexer, Kristy held the position of General Manager at LIDA Australia from June 2014 to April 2015. Prior to that, they served as Group Head at Mark / M&C Saatchi from February 2009 to May 2014. Kristy also worked as an Account Director at DDB London from October 2006 to October 2008, and as a Senior Account Manager at tmw agency from February 2005 to October 2006.

Earlier in their career, Kristy worked as an Account Manager at Cramm Francis Woolf from January 2004 to January 2005, and at Axiom Communications (now Fenton Stephens) from November 2000 to November 2003. Overall, their extensive experience in various roles and industries has equipped their with a strong skill set and a deep understanding of customer success and retail.

From 2000 to 2003, Kristy Malik attended Monash University, where they pursued a Bachelor's degree in Business and Communications. During their time there, they focused their studies on advertising, marketing, and business management.