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Tamra Lucente currently holds the position of Senior Director of Customer Success at Level Access since October 2021. Prior to this role, Tamra was the Sr. Director of Customer Success at PGi for over two decades. In their past roles at PGi, Tamra managed a team of Global Service Managers responsible for a significant amount of annual revenue. Tamra also oversaw service quality and performance for various accounts, handled critical impact communication with key stakeholders, and implemented new engagement management models. Tamra's career has showcased their leadership skills and dedication to customer satisfaction. Tamra holds a BA in Business Administration from Baker University.