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Josip Jurkić is a seasoned professional in customer success and project management with over 25 years of experience in the telecommunications and accessibility industries. Currently serving as a Senior Customer Success Manager at Level Access since December 2019, Josip drives product adoption, maintains customer retention, and formulates accessibility roadmaps while developing long-term relationships with clients. Prior experience includes a role as Senior Project Manager of Customer Success at eSSENTIAL Accessibility, where similar customer-focused responsibilities were undertaken. Josip also held a significant position as National Service Manager at Sony Mobile Communications, overseeing business support, supplier management, and customer relations. Earlier roles at Fido Mobile, including Service Manager and Sales Representative, highlighted Josip’s commitment to customer satisfaction and technical support. Educational credentials include studies at Sheridan College and Seneca Polytechnic.