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Khomotso Mogano is an experienced IT professional currently serving as an IT Desktop Support Analyst at Letsema since April 2022. Prior to this role, Khomotso worked at Khauleza IT Solutions (Pty) Ltd from May 2018 to April 2022, starting as a Trainee IT Technician and progressing to an IT Field Technician. In these positions, Khomotso provided remote and onsite LAN and desktop technical support, ensuring optimal functioning of workstations and network infrastructure while consistently meeting and exceeding client expectations. Khomotso's background also includes an internship, focusing on the support and maintenance of organizational computer systems, desktops, and peripherals, which involved installing, diagnosing, repairing, and upgrading hardware and equipment.