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Carl McCartney is an experienced leader in customer experience and performance management within the fitness industry. Serving as Customer Experience Director at Les Mills UK since May 2019, Carl has previously held key positions such as Performance Development Director at Les Mills International and Customer Experience Director positions in both Les Mills Germany and Nordic. Carl has a strong background in strategic planning, operational management, and team performance improvement. With early career roles at Virgin Active and Inclusive Fitness, coupled with a degree in Sport and Exercise Science from the University of Bedfordshire and completion of the UKACTIVE Future Leaders Program, Carl has consistently driven growth and innovation across diverse markets in the fitness sector.