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Yanny Samuel is an experienced professional in customer experience management, currently serving as the Global Customer Experience Manager at Lenzing Group since June 2022. Previously, Yanny held the position of Consumer Services Manager at Nike from March 2018 to May 2022, where a notable achievement included a 12% increase in the Voice of Consumer score for the ANZ region within four months. Yanny's earlier roles include Customer Service Manager at Yonex, responsible for establishing customer care operations across 14 Asian countries, and Customer Relationship Executive at CK Tang Limited, focusing on revenue generation through member insights. Yanny holds a Bachelor of Arts in Business and Marketing from the University of Sunderland and a Diploma in Communication and Media Studies from Ngee Ann Polytechnic.