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Mark Normington is a skilled Senior Service Desk Analyst at Lenvi since April 2023, previously serving as a Service Desk Analyst at Equiniti Credit Services from July 2013 to September 2024. With a solid background in providing 1st and 2nd line technical application support, Mark has demonstrated proficiency in managing service levels and ensuring professional client communication regarding lending platforms Icenet and Pancredit. Prior experience includes roles as a Senior Debt Advisor and Sola Administrator at The Nostrum Group, where Mark offered debt advice and managed contract requests. Additional experience spans various customer service and management positions across multiple organizations, showcasing a strong foundation in client relations and service delivery. Mark's education was completed at St. John Fisher Harrogate.