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Tiffany Harrell is an accomplished professional with extensive experience in technical support and project management, currently serving as Manager of Premier Support Service Delivery at Lenovo since January 2019. In this role, Tiffany oversees a team of up to 30 support specialists, focusing on improving efficiency and enhancing customer satisfaction through strategic initiatives. Previous positions at Lenovo include Senior Team Lead for NA Premium Services Support, where Tiffany managed projects aimed at increasing customer satisfaction and facilitated agent onboarding. Earlier roles included Team Lead for North America ThinkAgile Premier Support and Technical Support Engineer, demonstrating a strong commitment to resolving technical issues and maintaining system functionalities. Tiffany also possesses experience in systems engineering, including setting up and managing proofs of concept, and contributes to community engagement as Wiki and Forum Manager for Ogregaming.com. Tiffany is a graduate of Wake Technical Community College, with studies completed between 2017 and 2022.