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Shannon W. Reed has a diverse work experience, starting with a current role as a Credit Team Lead at LendingClub. Prior to this, Shannon worked at GoHealth as a Quality Assurance Manager II, where they implemented and maintained quality regulations, analyzed data, and developed instructional training for department improvement. Before that, Shannon held multiple roles at Discovery Academy, including Assistant Residential Director and Assistant Program Coordinator, where they oversaw residential programs, built trainings, organized events, and exceeded client care goals. Additionally, Shannon has experience as a Day Shift Supervisor at Discovery Academy and as a Front Of House Manager at Applebee's Neighborhood Grill + Bar.

Shannon W. Reed completed their Bachelor of Applied Science (BASc) degree in Criminal Justice and Corrections from Utah Valley University. Shannon attended the university from 2014 to 2019. In addition to their degree, Shannon W. Reed has obtained several certifications to enhance their professional skills. Shannon acquired certifications such as "How to Become a Thought Leader and Advance Your Career," "15 Secrets Successful People Know about Time Management (getAbstract Summary)," "Creating a Positive and Healthy Work Environment," "Diversity, Inclusion, and Belonging," "Time Management: Working from Home," "Becoming an Impactful and Influential Leader," "How to Set Goals When Everything Feels Like a Priority," and "Managing Skills for Remote Leaders" from LinkedIn. These certifications were obtained between June 2021 and September 2021.