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Gor Tolentino has extensive experience in operations management, specifically in the areas of vendor operations, outsourcing, and business analysis. With a background in overseeing contact center operations for major companies like eBay and LendingClub, Gor has successfully managed and collaborated with partners to drive service delivery and operational efficiency. Gor's expertise also includes capacity planning, workforce analysis, and financial forecasting for large customer service departments. Prior to their roles in operations, Gor worked in security administration and service level coordination at American Express. Gor is a graduate of the University of Utah.