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Kenneth Villareal currently serves as a Critical Incident Manager at Lemongrass since July 2023. Prior to this role, Kenneth accumulated extensive experience at FIS from June 2014 to July 2023, where positions included Incident Manager - Systems Engineer, Sr. Technical Helpdesk Executive, and Technical Helpdesk Executive. Kenneth holds a Bachelor's degree in Information Technology from Access Computer College, earned between 2005 and 2009.