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Dillon Topal possesses extensive experience in customer service and management, currently serving as Associate Director of Customer Experience at Lemonade since April 2021, after progressing from Senior Manager in the same department. Prior to joining Lemonade, Dillon spent nearly a decade at GEICO, where roles included Customer Service Manager, Customer Service Supervisor, Workforce Management Supervisor, Sales Supervisor, and Auto Insurance Salesperson. Dillon holds a Bachelor of Science in Business Administration and Management with a focus on Finance from the University at Buffalo School of Management, The State University of New York, obtained in 2011.