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Ian Kent possesses extensive experience in IT management, with a focus on change management, incident and problem resolution, and process development. Ian's career includes roles such as IT Change Manager at Legend Biotech, Incident and Problem Manager at Univar, and ITIL and ServiceNow Process Developer/Manager as a consultant. In addition, Ian served as the Manager of the Process Management Team at Re:Sources IT (Publicis Groupe) and held the position of Service Desk Manager at Nicor Gas. Ian's diverse expertise in high-level IT processes positions Ian as a valuable asset in the field.