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Michelina Dos Santos has extensive work experience in the legal and mortgage industries. Michelina currently works as a Mortgage Agent at The Mortgage Coach, where they help homebuyers navigate the mortgage process. Previously, they worked at Legal Aid Ontario for several years in various roles. Michelina started as a Secretarial/Support Staff, where they handled administrative tasks and assisted with scheduling appointments. Michelina then became an Application Assessment Officer, responsible for conducting interviews with clients, determining eligibility, and processing entitlement decisions. Later, they worked as a Lawyer Service Representative in a fast-paced call center environment, handling client inquiries and providing information on Legal Aid Ontario assistance. Throughout their career, Michelina has demonstrated strong organizational skills, attention to detail, and a commitment to providing excellent customer service.

Michelina Dos Santos received a Diploma in Legal Secretary from Centennial College from 1996 to 1999. In 2006, they obtained a Health and Safety Certificate from the Canadian Centre for Occupational Health. In 2009, they completed a Certificate in Managing Conflict and Building Strong Relationships through E-Learning Courses provided by Legal Aid Ontario. In 2011, Michelina earned a Diploma in Certified Financial Planning Certificate from Centennial College, as well as a Diploma in Investment Funds in Canada (IFIC)-Mutual Funds. Most recently, from 2020 to 2021, they pursued a Mortgage Agent field of study at Remic.