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Rizwan Azam is an experienced Billing Operations Analyst at Lebara Mobile since March 2009, where responsibilities include creating end-user processes for Customer Services and Billing Operations, conducting user acceptance testing, ensuring billing integrity, and managing customer support queries. Prior to this role, Rizwan held positions in materials control at Alba plc, where responsibilities involved product research and spare purchasing, and worked as an Admin Sales Advisor at Docklands Telecom Centre, excelling in sales and customer service. Rizwan's early career included roles in lettings and sales at Cameron Adems Estate Agents and as an Admin Assistant at 1st Choice Office Systems Ltd. Rizwan holds a BTEC National in Engineering from Waltham Forest College and an NVQ Level 3 in IT from Sandra Robinsons College.