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Kait Waters has a range of experience in technical and customer support roles, starting from 2009 as Telemessaging Agent at Rochester Telemessaging Center, and going on to work in various roles including I.T. Assistant at Rexair LLC, I.T. Helpdesk Coordinator at Preferred Data Systems, Happiness Engineer at Automattic, Customer Support and Success at ReCharge Payments, and Technical Support Representative at LearnUpon. Kait also has extensive experience in IT Service Desk & Get IT Services Analyst role at CompuCom and currently holds the position of Senior Technical Customer Support at LearnUpon.

Kait Waters first attended Macomb Community College from 2007 to 2010, where they obtained an Associate's Degree in General Studies. Following this, they attended Western Governors University from 2014 to 2020, where they earned a Bachelor's Degree in Business Administration and Management, General. Additionally, they obtained two certifications from CompTIA: a CompTIA Project+ certification in August of 2016, and a Project+ certification at an unknown date.