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Thobile Phakathi is an experienced English Language Instructor at Learnlight, beginning in October 2019, where responsibilities include planning course materials and assessing learner progress in business English. Prior experience includes serving as a Customer Service Agent at Aegies Global from January to July 2019, providing support for holiday bookings and resolving customer complaints. Thobile also worked as an English Second Language Tutor at CallForce from February 2017 to March 2019, focusing on individualized learning plans for a diverse age group. Additional roles include Customer Service Representative at Webhelp from March 2015 to December 2016 and Administrative Assistant at Prydon Rehab Center from January 2011 to June 2013. Thobile holds a Diploma in Office Management and Technology from Durban University of Technology, earned between 2011 and 2013.