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Tai H. began their work experience in 2010 as an Information Technology Help Desk Support for Benh vien Thong Nhat. In 2011, they took on the role of Senior QA/QC Engineer for Avaya and Subject Matter Expert for TMA Solutions. In 2017, they moved to Avaya Emerging Product & Technology -EP&T as a Senior QA Engineer. In 2022, they began their current role as Senior Quality Assurance Engineer for LeapXpert, where they are responsible for manual testing for Web and Mobile app, supporting DEV/PROD testing on customer site, and running automation testing for Web and Mobile app.

Tai H. received a Bachelor's degree in Network and System Administration/Administrator from the University of Information Technology between 2006 and 2011. In 2008, they obtained a Computer Doctor major in PC certification from iCare - International IT Hospital. In 2009, they received an Upgrading Your Skills to MCSA: Windows Server 2003 certification from Microsoft. In 2010, they obtained a Microsoft Certified Systems Engineer: Windows Server 2003 (MCSE) certification from Nhat Nghe Education JSC. In 2019, they received a Certificate of Completion from Udemy. In October 2019, they obtained an Amazon Web Services Solutions Architect Associate certification from Amazon Web Services (AWS). In October 2021, they obtained a Selenium Essential Training certification from LinkedIn.