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Paul Johnson has a diverse work experience in the hospitality industry. Paul began their career as a Night Auditor at Monticello Hotel & Restaurant in 2011, where they audited daily guest ledgers and supervised Guest Services Representatives. In 2012, they joined Washington Court Hotel as a Front Desk associate, where they processed guest arrivals and departures, handled room assignments, and assisted guests with any issues or complaints. Paul then transitioned to INTELITY in 2018 as a Senior Regional Service Advisor, where they reduced customer churn, troubleshooted support issues, and influenced problem resolution through a focus on customer experience. Most recently, they joined Leap in 2020 as a Senior Onboarding Project Specialist. In this role, they serve as the central point for customers' onboarding experience, implements onboarding plans, increases efficiency through project management best practices, and conducts customer training to boost morale and confidence.

Paul Johnson holds a Bachelor's degree in Business Administration and Management, General from Bowie State University. No specific start or end years for their education are provided.