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Mark Miles is a seasoned Customer Success Manager with significant experience in client engagement and retention within the healthcare and real estate sectors. Currently at LeanTaaS since October 2024, Mark has previously contributed to Acqueon by boosting client engagement by 15% and directing an enterprise-level portfolio of healthcare providers. At Narvar, Mark maintained a 95% client retention rate while expanding recurring revenue by 10%. Extensive experience at RealPage, Inc. involved overseeing a large portfolio of REIT accounts and advocating for product adoption. Mark’s career began at Kigo, Inc. with roles ranging from Business Development Executive to Implementation Consultant. Mark holds a Master of Arts in Human Resources Development and a Bachelor of Arts in Mass Communication/Media Studies from Midwestern State University.