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James (Jay) Sanchez is a seasoned professional in social media marketing and customer support, currently serving as the Social Media Marketing Manager at Lucky Us. Previously, James held various roles at LeanLaw, including Manager of Customer Support & Success and Manager of Customer Support. James also contributed as a Podcaster for Epigraph and engaged in strategy and communications at GigHireâ„¢, focusing on customer success, accessibility, and social media management. Experience in data and customer success management was gained at Upwork. Educationally, James is pursuing a Google IT Support Professional Certificate through Merit America, following an Associate's degree in Information Technology from the University of the Potomac.