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Thairon Shauki Vieira De Sousa is a seasoned professional with extensive experience in customer service and business intelligence. Currently serving as a Business Intelligence Specialist and Customer Service Team Leader at Leadtech Group since August 2022, Thairon previously held various roles at Atos Global Delivery Center Spain from March 2018 to August 2022, including Global Service Delivery Manager and Customer Service Team Lead. Thairon's career began at ZON Multimédia as a Sales Representative from September 2010 to August 2013, and prior to that position, Thairon worked as a Retention Specialist at Altice Portugal from May 2008 to August 2010. Thairon possesses strong skills in sales maximization, customer loyalty building, complaint resolution, and CRM software utilization. Education includes a Licentiate degree in International Business/Trade/Commerce from Instituto Superior de Contabilidade e Administração do Porto, completed in September 2022.