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Ru B. has extensive experience as a CRM Business Analyst at Otis Elevator Co. since November 2019, where expertise includes liaising with stakeholders, managing project life cycles, and implementing CRM Dynamics services using Azure DevOps, SQL, and PowerBI. Previous roles include an internship at Valyant AI, contributing to system testing, data visualization, and client interactions to enhance natural language processing for conversational AI. Ru served as an ecommerce Business Analyst for PetsGlory, focusing on market analysis and strategy development, and gained volunteering experience as an External Communications Manager at Project Management Without Borders, overseeing marketing strategies. Initial experience includes a role as a Business Analyst at Pactic Media Concepts Pvt Ltd, excelling in requirements gathering, data analysis, and budget management. Education includes a Master's degree in Management Information Systems from the University of Colorado Denver.