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Jonathan Juliano is a seasoned professional in the contact center industry, currently serving as Co-Founder and Chief Operating Officer of Leading Edge Connections, LLC., a company established in May 2018 that specializes in providing contact center services to emerging industries. Prior experience includes roles such as Director Site Operations and Call Center Manager at The Connection Contact Center, Director Call Center Operations at OTD, and Chairman and Chief Executive Officer at RR Group, LLC., where leadership focused on driving innovation and growth from 2008 to 2012. Additionally, Jonathan held the position of Director of Call Center Operations at ZAC prior to the tenure at RR Group. Jonathan's educational background includes studies at Niagara University.