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Pertrina Fulton is an experienced professional in customer service management, currently serving as Customer Service Manager at Leading Edge Administrators since March 2021, where oversight includes a team of supervisors and twenty-six customer service representatives in a hybrid TPA call center environment. Prior experience includes roles such as Patient Retention Manager at Curant Health, managing a diverse team and processes for over 12,000 patients, and Operations Manager at Kobie Marketing, focusing on marketing loyalty programs. Contributions at Anthem as Manager I in Customer Care involved overseeing Medicare HMO plans, while previous positions at Centene Corporation, Vangent, Inc., and additional organizations solidify expertise in member services, operational leadership, and compliance with regulatory standards. Pertrina Fulton holds a Master's degree in Organizational Management from the University of Phoenix and a Bachelor's degree in Business Administration from Morris College.