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Ridge Naeck is an experienced professional in product management and customer support, currently working as a Product Manager at LE NEW BLACK since October 2020, where responsibilities include SaaS product management, project coordination, and quality control of developments. Prior roles include Customer Support Manager at LE NEW BLACK, where Ridge led support quality assurance and client training, and Chef de produit digital at Agence Glucoz, focusing on internal platform management for Orange Group. Additional experience encompasses roles such as Community Manager for Orange France, Client Success Manager at Bloomin, and various positions in customer service and education. Ridge holds a Master's degree in Digital Marketing from Institut Mines-Télécom Business School and a Bachelor's degree in Applied Foreign Languages from Université Paris Nanterre.