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Paula Pravdova is an experienced professional with a strong background in customer service and team leadership. Currently serving as Bank Project Support at Laya Healthcare since October 2022, Paula previously worked as a Customer Service Representative at Xerox, where a 100% pass rate was achieved in an intensive induction program. Paula also held the position of Team Lead at KFC UK & Ireland, overseeing the entire employee cycle from recruitment to performance management. Early career experience includes a role as a Store Assistant at SPAR International. Academic qualifications include a Bachelor of Business in Hospitality Management from Munster Technological University, a Professional Diploma in Digital Marketing from the Digital Marketing Institute, and a Diploma in Nutrition from Shaw Academy.