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Aisling Rossiter is an experienced Customer Experience Executive at Laya Healthcare since January 2020, where responsibilities include fostering a customer-centric culture, analyzing customer experience metrics, and driving improvement initiatives. Prior to this role, Aisling served as a Team Manager at Voxpro, overseeing team performance and employee development, and held various managerial positions at Abtran, focusing on the digital services sector, client relationships, and operational efficiency. Aisling's career began at Amazon as a Customer Service Associate, managing customer queries via web chat. Aisling holds a Certificate in Digital Marketing from Munster Technological University, a Master of Arts in Archaeology, and a Bachelor of Arts in French Language and Literature and Archaeology from University College Cork.