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Angel Garcia has extensive experience in the field of information technology and communication, currently serving in various capacities at Lavartex since September 2010. Key responsibilities include managing help desk support for end users, administering and configuring IP telephony and Avaya switches, overseeing security and user permissions within Microsoft Dynamics ERP, and troubleshooting CRM issues. Additional expertise encompasses managing Windows Server Active Directory, security consoles from ESET and Bitdefender, as well as virtualization technologies such as Hyper-V and VMware. Previously, Angel worked as a customer service representative at Teleperformance, focusing on fraud prevention for Banamex, providing support and analysis for electronic banking users.